Deleting your BuddhaMind account

Last updated: 9 October 2026

You can delete your BuddhaMind account at any time, and you don't need to ask us to do it for you. This page explains how, and exactly what is and isn't removed.

In the app

Open Settings, choose Delete account, and follow the two steps. We ask — optionally — why you're leaving, and you can skip that question. The final step asks you to confirm.

If you signed in some time ago, we may ask you to sign out and sign in again before deleting — a security check, so that nobody can delete an account left open on a borrowed device. Sign in again and choose Delete account a second time.

Once confirmed, deletion is immediate and cannot be undone.

If you can't use the app

If you've uninstalled BuddhaMind, changed device, or can't sign in, email buddhamind@lbc.org.uk from the address on your account and ask us to delete it. We'll confirm once it's done.

If you write from a different address we may ask you something only the account holder would know, so that nobody can delete someone else's account.

What is deleted

Everything personal in your account:

What we keep, and why

Five things can outlive the account, all described in full in our privacy policy.

A record that a meditation was played and that a course was joined — which practice or course it was, and the dates and durations — with your name, your account and everything else identifying removed. These are tagged with a random ID so our overall figures can still count how many different people used the app in a given month, and so those figures don't change retrospectively when someone leaves. The charity's trustees rely on those figures. We keep nothing that maps that random ID back to you.

Your usage data, for up to 14 months. From BuddhaMind 2.0, when you delete your account we ask Google Analytics to delete the usage data linked to it. That request does not reach our own copy of usage data in Google BigQuery, which we do not currently delete person by person, or anything sent before you signed in or from a version of the app before 2.0. All of that is deleted automatically within 14 months of your last use of the app. Overall figures that cannot identify you, such as monthly totals, are kept.

Crash reports from versions of the app before 2.0, which carry your account's ID. They are kept by Firebase Crashlytics for 90 days and then removed. Crash reports from BuddhaMind 2.0 and later are not linked to your account, and are removed after 90 days too.

Donation and course-booking records, including the name and email address attached to the transaction. These are financial records and UK law requires us to keep them for 7 years from the date of the record. Because we hold them to meet a legal obligation, a deletion request does not extend to them. After 7 years they are deleted.

Backups, for up to 98 days. Backup copies of our database made before you deleted your account still contain your data until they expire. Each is deleted automatically after 98 days, and we use them only to recover the app after a failure. A photo you uploaded can be recovered for 7 days after it is deleted, and is then gone.

Questions

If anything here isn't clear, or you'd like to talk to us before deciding, email buddhamind@lbc.org.uk. We're happy to explain, and asking doesn't start the process.